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How can I delete my account?

Step-by-step guide to remove your account from the platform

Frances Agoncillo avatar
Written by Frances Agoncillo
Updated over 3 weeks ago

Introduction

Deleting your Ledgy account is a straightforward process, but you need to meet certain requirements first. Follow these steps to completely remove your account from our platform.

Prerequisites before deleting your account

Before you can delete your Ledgy account, you must ensure you are not the owner or administrator of any company. If you are, you will need to:

  • Transfer ownership to another user on the Stakeholder page if you are the sole owner

  • Delete the company entirely from the Company Settings page if transferring ownership is not an option

How to delete your account

  1. Click on your name in the bottom-left corner of the screen to access the account menu

  2. Select Settings from the dropdown menu

  3. Find the Danger Zone section

  4. If you meet all prerequisites (not being an owner or admin of any company), the Delete Account button will be visible

  5. Click the Delete Account button

  6. Confirm your decision in the verification prompt that appears


What happens after deleting your account

When you delete your Ledgy account:

  • All your personal information will be removed from our system

  • You will no longer have access to any companies you were a part of

  • Your email address will be available for use with a new account if you decide to rejoin later

If you don't see the Delete Account button in the Danger Zone section, please check that you have completed all the prerequisites listed above.

Need additional help?

If you're experiencing any issues with account deletion or have questions, please contact our support team.

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