Introduction
When you cancel your Ledgy subscription, your workspace automatically moves to the free plan and your data remains accessible. However, if you want to permanently delete your data or ensure it's preserved for future use, there are specific steps you should take. This guide explains what happens to your data after cancellation and how to export or delete it based on your needs.
What happens to the data in your company account once you cancel your Ledgy subscription?
Once you cancel your subscription with Ledgy, your workspace will automatically be moved to the free plan. Here are important details about how this impacts your data and actions you may want to consider:
Data Retention on the Free Plan
Your workspace and data will remain accessible on the free plan.
If your account remains inactive (i.e., you do not log in) for a continuous period of two years, Ledgy will automatically delete your data for that workspace due to inactivity.
Actions to Safeguard Your Data
If you decide to cancel your subscription and wish to preserve your data for future use or reference, consider the following options:
Leave the Workspace on the Free Plan - Staying on the free plan ensures that you retain access to your workspace without a subscription. Keep in mind the two-year inactivity rule: log in periodically to prevent automatic data deletion.
Export Your Data - Before canceling or deleting your account, you can export your data. Exported data can be re-imported later should you choose to resume using Ledgy. This provides a backup if you prefer not to maintain the account on the free plan.
Recommendations for Exporting Your Data
Go to Ownership > Transactions and click "Bulk edit" and download all templates. These templates have the closest format to the bulk import templates that you'd use to import data into Ledgy.
Go to Ownership > Cap Table and export your cap table
Go to Equity Plans > Pools & Plans and export the table
Go to Equity Plans > Grants and export the table
Can a Cancelled Account Be Restored?
When you leave your workspace on the free plan, you can later restore full access by upgrading to a paid subscription.
However, permanently deleted accounts cannot be restored, and the associated data will no longer be recoverable. This makes exporting data essential if you are considering deletion.
For further assistance, please feel free to reach out to our Support team via chat or email.