Introduction
If you need to collect FATCA/CRS self-certification details from stakeholders, Ledgy lets you request that information directly in the platform.
You can mark selected stakeholders as needing tax certification, track who has completed it, and export the data from the compliance report.
This article explains who can use the feature, how to enable access for collaborators, how to request tax certification from stakeholders, and how to review the collected information.
Who can use this feature?
This feature is available for eligible companies in Ledgy that use the FATCA/CRS compliance workflow.
By default, Owners and Admins can access the underlying stakeholder management flow. If you use custom collaborator roles, you can also grant access to the right team members.
Which custom collaborator permission enables this feature?
Owners and Admins already have access to this workflow by default. This section is only relevant if you want a collaborator with a custom role to be able to require tax certification for stakeholders.
To enable this for a custom role:
Go to Company Settings > Collaborators.
Click Manage roles.
Create a new custom role or edit an existing one.
In the role permissions, enable View stakeholders, Manage stakeholders, and Manage tax detail requirement.
Save the role and assign it to the relevant collaborator.
Manage tax detail requirement is the specific permission that enables this functionality for custom roles. View stakeholders and Manage stakeholders are also needed so the collaborator can access the stakeholder management flow and use the bulk action.
For a broader overview of collaborator roles, see Manage access with default and custom collaborator roles.
How to request FATCA/CRS details from stakeholders
To ask stakeholders to provide their tax certification details:
Go to Stakeholders.
Select the stakeholders you want to contact.
Open the bulk actions menu.
Click Require tax certification.
Review the preview of the changes.
Confirm the action.
Once confirmed, Ledgy updates the Tax certification field for the selected stakeholders.
Important notes:
This action applies to selected natural persons.
Legal entities are excluded from this bulk action.
If needed, you can later use Remove tax requirement to stop requiring the certification.
After the requirement is set, the selected stakeholders will appear with a pending tax certification status until they complete the flow.
What stakeholders see
When a stakeholder is required to provide tax certification, Ledgy prompts them the next time they log in.
This is not just a passive reminder. In the current flow, the stakeholder is asked to complete their tax information before continuing to their normal portfolio experience.
The stakeholder is guided through a step-by-step form to provide details such as:
Full legal name
Residential address
Date of birth
Place and country of birth
Tax residency details
Tax identification number or alternative tax reference where applicable
After the stakeholder submits the form, their tax certification status can move from pending to complete.
Stakeholders can also review and edit their tax information later from their account settings. See How to edit your personal and tax information.
How reporting works
Admins can review the collected information from the FATCA/CRS compliance report.
To access it:
Go to Reports > Compliance.
Open the FATCA/CRS report.
Review the stakeholder-level data in the report grid.
The report includes fields such as:
Stakeholder name
Tax certification status
Last confirmed date
Full legal name
Date of birth
Place and country of birth
Residential address
Tax residency
Tax reference and tax identifier
You can then export the data in two ways:
Download masked: downloads a masked version immediately.
Generate unmasked: generates the full unmasked report. Larger reports may be delivered by email instead of downloading instantly, and unmasked reports are password protected.
Any filters or groupings you apply to the report grid are included in the downloaded report.
Frequently Asked Questions
Can I request tax certification from legal entities?
No. In the current flow, selected non-natural persons are excluded from the bulk action.
What if a stakeholder has not completed the form yet?
They remain marked as pending until the information is confirmed.
What if a stakeholder already provided tax details elsewhere in Ledgy?
In some cases, Ledgy can reuse already confirmed tax information for the same user, so the stakeholder may already appear as complete instead of being asked to re-enter everything.
Can stakeholders update their details later?
Yes. Stakeholders can edit their tax information later from their account settings.